Member’s FAQ

  1. How long will it take for my account to be approved?
  2. How am I informed about events?
  3. How does this membership work? How do I get tickets?
  4. Where do I see my confirmed reservations?
  5. How many events can I attend per day?
  6. Why is the event only allowing me to select 1 ticket?
  7. What is a Mobile Ticketing Number? How do I update mine?
  8. Where do I find my account’s Mobile Ticketing Number?
  9. When are mobile tickets sent by the venue?
  10. I haven’t received my mobile tickets yet, what do I do?
  11. Can I contact the venue if I have a question regarding my reservation?
  12. How do I update my account’s email address?
  13. How do I change my password?
  14. Can I still get tickets to a sold out event?
  15. How do I pick up my tickets at the venue?
  16. How do I add tickets to my reservation?
  17. Can I cancel a reservation?
  18. When will my next subscription invoice be?
  19. How do I update my billing information?
  20. Can I pause my subscription?
  21. How do I cancel my subscription?
  22. After I cancel my subscription, when will it expire?
  23. Can I get a refund?
  24. Where do I reference the Terms of Service?
  25. Do you have an app I can download?
  26. Am I able to gift a membership?
  27. How do I contact Plug In Vegas support?

How long will it take for my ID verification to be approved?

The account review process will take approximately 2-3 business days (excluding weekends, holidays, and any scheduled office break closure).

Account Approval Process

  1. The member will be charged immediately upon creating an account.
  2. Members will not be given access to their account right away.
  3. ID submission is required at the time of account creation.
  4. After the member completes the membership application process, account review will begin. The account review process will take approximately 2-3 business days (excluding weekends, holidays, and any scheduled office break closure).
  5. Account access will begin when our team emails the member regarding their account’s approval status.

How does this membership work? How do I get tickets?

Simply login to your account with the email address and password associated with your Plug In Vegas subscription. On the member’s dashboard page, select the “Events” tab. Scroll through the event listing, when you see an event you would like to learn more about, select the “Reserve” button. On the event’s description page you can learn more about the event. Select the ticket quantity desired (based upon availability), then select the “Reserve Tickets” button. Follow the prompts to finalize the reservation.


How am I informed about events?

Members are responsible for logging into their user account to view the available event listing. Plug In Vegas will occasionally send out email and SMS text message notifications for upcoming events. Communications are not sent out for all events. Members are required to login to their user account to view the current listing of available events.


Where do I see my confirmed reservations?

From the member’s dashboard page, select the “My Reservations” tab to view upcoming and past reservations.


How many events can I attend per day?

Members may attend one event per day. Ticket & Event Limits may apply. See individual events for more details.


Why is the event only allowing me to select 1 ticket?

If the ticket selector only always for one ticket to be selected, then it is the last ticket available to the event. All ticketing is subject to event availability.


What is a Mobile Ticketing Number? How do I update mine?

Members are required to have a Mobile Ticketing Number associated with their account at all times. This number is used by venues to deliver tickets by text message to your mobile phone per the instructions contained within your Reservation Summary.

Mobile Ticketing Numbers cannot be landline telephone numbers. Member must have a smartphone with internet connection capabilities in order to utilize mobile ticketing.

For venues utilizing email delivery for mobile tickets, the tickets will be delivered to the email address associated with your user account per the instructions contained within your Reservation Summary.

To request a change to your Mobile Ticketing Number please email our Support Team at: reservations@pluginvegas.com. Updates to Mobile Ticketing Numbers can take several business days (Mondays-Fridays) to process.


Where do I find my account’s Mobile Ticketing Number?

Visit the ‘My Account’ tab to view your account’s Mobile Ticketing Number (phone number). If no telephone number is listed, then the Member does not have a Mobile Ticketing Number registered to their user account.


When are mobile tickets sent by the venue?

Mobile Tickets fulfilled by SMS Text Message: Mobile Tickets sent by text message will be delivered by the venue’s box office and/or Ticketmaster as per the information contained within your Reservation Summary.

Mobile Tickets fulfilled by Email Message: Mobile Tickets sent by text message will be delivered by the venue’s box office and/or AXS as per the information contained within your Reservation Summary.


I haven’t received my mobile tickets yet, what do I do?

If you have a valid reservation to an event, and you have not received your mobile tickets within the designated window of time specified on your Reservation Summary, you may visit the box office location in person no more than one hour prior to the event’s start time for assistance with your tickets.


Can I contact the venue if I have a question regarding my reservation?

Members are NOT to contact the venue or show directly for anything. The Plug In Vegas Support Team is your point of contact for all shows and events. You may email our Support Team at: reservations@pluginvegas.com.


How do I update my account’s email address?

To request a change to your account’s email address please email our Support Team. Members will be required to authenticate their email address using a two-factor authentication process. Updates to email addresses can take several business days to process.


How do I change my password?

To request a change to your account’s email address please email our Support Team. Members will be required to authenticate their email address using a two-factor authentication process. Updates to email addresses can take several business days to process.


Can I till get tickets to a closed event?

If an event is listed as “Closed” then no more tickets are available to the event.


How do I pick up my tickets at the venue?

Follow all instructions provided within your Reservation Summary for specific details on where and when to pick up event tickets.


How do I add tickets to my upcoming reservation?

To add additional tickets to an upcoming reservation, select the “My Reservations” tab on the member’s dashboard page. Then select the upcoming reservation you wish to add tickets to. If tickets are still available, there will be a button near the top of the reservation which says “Modify Tickets”. Select the button to add additional tickets to the reservation (you may only add tickets, you cannot decrease tickets which were already previously confirmed). Once the maximum number of tickets your membership level allows have been added to an upcoming reservation, the Modify Tickets button will disappear.


Can I cancel a reservation?

Plug In Vegas does NOT accept reservation cancellations. If a member reserves tickets to an event, they will be required to attend the event. Members MUST attend events they reserve tickets to. If a member does not, their membership will be cancelled—and the member will be ineligible for future service. If a member requires assistance with a reservation, they can send our Support Team an email prior to the event.


When will my subscription automatically renew?

All subscription accounts auto-renew every 30-day rolling period from the original account registration date, or the last date the subscription was updated (for example, if you upgraded your plan from a 2-ticket membership to a 4-ticket membership). Members may view their billing details and subscription plan renewal date (next invoice date) at any time. Simply select the “My Account” tab from the main dashboard page. Then select the “Manage Billing” button to view and manage all billing details.

The Automatic Subscription Renewal Policy is presented to all members prior to joining our service. Any person who submits an application to join our service must read, acknowledge, and accept to be bound by the terms of our Automatic Subscription Renewal Policy. You may reference our full Automatic Subscription Renewal Policy here.


How do I update my billing information?

Every member can update their billing information at any time right from within their user account. Go to the ‘My Account’ tab, select “Manage Account”, and then select “+ Add payment method”. Updates to payment methods can take several business days to process.


Can I pause my subscription?

Members do not have an ability to pause their subscription account. If a member decides to cancel their subscription, they may rejoin again after the mandatory 6-month waiting period has passed.


How do I cancel my subscription?

Per our Subscription Cancellation Policy, the member is responsible for logging into their user account and cancelling their subscription. Plug In Vegas provides each and every member with an easy way to cancel their subscription at any time right from within their user account. Simply go to the ‘My Account’ tab, select “Cancel Account”, and follow the prompts to finalize the account cancellation.

Mandatory 6-Month Waiting Period – If a member decides to cancel their subscription, they may rejoin again after the mandatory 6-month waiting period has passed.

The Subscription Cancellation Policy is presented to all members prior to joining our service. Any person who submits an application to join our service must read, acknowledge, and accept to be bound by the terms of our Subscription Cancellation Policy. You may reference our full Subscription Cancellation Policy here.


After I cancel my subscription, when will it expire?

After successfully cancelling your subscription from within your user account, your membership will remain active until your end of term date.


Can I get a refund?

Per our No Refunds Policy, there are no refunds for subscription dues.

Due to the nature of our business, Plug In Vegas does not offer refunds on our services for any reason — Regardless of when the member registered for the account, the frequency in which the account was or was not utilized by the member, the member not enjoying our service/product, the account being cancelled for a violation of our Terms of Service Agreement, or for any other reason. Plug In Vegas does not offer credits, prorations, or reimbursements of any kind for membership dues.

The No Refunds Policy is presented to all members prior to joining our service. Any person who submits an application to join our service must read, acknowledge, and accept to be bound by the terms of our No Refunds Policy. You may reference our full No Refunds Policy here.


Where do I reference the Terms of Service?

The Terms of Service Agreement is presented to all members prior to joining our service. Any person who submits an application to join our service must read, acknowledge, and accept to be bound by the terms and policies contained within our Terms of Service Agreement. All members provide an electronic signature confirming they have in fact read, acknowledge, and agree to be bound by the terms and policies contained within our Terms of Service Agreement. You may reference our full Terms of Service Agreement here.


Do you have an app I can download?

Our website is very mobile friendly, so there is no need to download an app. Simply visit our website on any device.


Am I able to gift a membership?

Due to our application process and residency verification requirements, gift memberships are not an option.


How do I contact Plug In Vegas Support?

If you have any further questions, please reach out to our Support Team via email at: reservations@pluginvegas.com. All communications are handled exclusively via email only and during our normal business hours on Mondays-Fridays. We will do our best to respond to your inquiry within our designated response time, except for on weekends and all holidays as our office is closed.