Frequently Asked Questions

On this page, you can find answers to the most frequently asked questions about Plug In Vegas.

Most Popular Questions

To learn about How Plug In Vegas works, please visit our dedicated “How It Works” page now. This page answers questions like “How does Plug In Vegas really work?”, “What are the shows I’ll get tickets to?”, “Are the tickets really free after I join?”, “Are there any contracts?”, and “Can I cancel if it’s not for me?”

Click here to visit that page now.

Eligibility

Per our Membership Requirements, all applicants must:

Be 21+ years of age.
Possess a valid Nevada Driver’s License or valid Nevada Identification Card.
The applicant’s Nevada photo ID card must have a RESIDENTIAL address.

No other form of identification or document will be accepted for the residency requirement.

Be sure to review our Restrictions on Photo ID Cards Policy and What Nevada cities are considered eligible to join for more information

No. You must possess a valid Nevada photo ID card to join our service.

Per our Membership Requirements, all applicants must:

Be 21+ years of age.
Possess a valid Nevada Driver’s License or valid Nevada Identification Card.
The applicant’s Nevada photo ID card must have a greater Las Vegas area RESIDENTIAL address (includes all greater Las Vegas cities and select neighboring Clark County cities).

No other form of identification or document will be accepted for the residency requirement.

Be sure to review our Restrictions on Photo ID Cards Policy and What Nevada cities are considered eligible to join for more inform

Eligible greater Las Vegas cities include:

Las Vegas, NV
Henderson, NV
North Las Vegas, NV
Boulder City, NV

ANY CITY NOT EXPRESSLY LISTED ABOVE IS NOT CONSIDERED ELIGIBLE FOR SERVICE.

Applicants who apply from a city other than those listed above will have their membership application denied per this policy.

Be sure to review our Restrictions on Photo ID Cards Policy for more information.

To be eligible for membership, all applicants must possess a valid 21+ Nevada Driver’s License or a valid 21+ Nevada Identification Card with a greater Las Vegas area residential address (includes: Greater Las Vegas cities and select neighboring Clark County cities). If the documentation submitted by the applicant does not meet this Membership Requirement they will not be eligible for service and their memberhsip application will be denied.

Be sure to review our Restrictions on Photo ID Cards Policy and What Nevada cities are considered eligible to join for more information.

No. To be eligible for membership, all applicants must possess a valid 21+ Nevada Driver’s License or a valid 21+ Nevada Identification Card with a Las Vegas area RESIDENTIAL address reflected on the card. Addresses for PMB’s, virtual mail boxes, PO boxes, etc. will not be accepted. If the documentation submitted by the applicant does not meet this Membership Requirement they will not be eligible for service and their memberhsip application will be denied.

Be sure to review our Restrictions on Photo ID Cards Policy and What Nevada cities are considered eligible to join for more information.

No. To be eligible for membership, all applicants must possess a non-expired / non-voided, valid 21+ Nevada Driver’s License or a valid 21+ Nevada Identification Card. The ID card must have a greater Las Vegas area residential address (includes all greater Las Vegas areas and neighboring cities). ID cards which are expired, voided, or within 30 days of their expiration date will not be accepted for the residency verification process.

Be sure to review our Restrictions on Photo ID Cards Policy and What Nevada cities are considered eligible to join for more information.

If you paid for a membership already and are in “pending approval” status, but you don’t meet the Membership Requirements, you can send an email to our Support Team for further assistance.

Be sure to review our Restrictions on Photo ID Cards Policy and What Nevada cities are considered eligible to join for more information.

Sign Up and Approval

Applicants will have 14 calendar days to complete their application once they start the application process. Please note, the application process is initiated when you enter your email address, create a password, and select the “Sign Up” button. You will receive reminder emails to complete the application process if you do not complete it right away.

Please allow up to 10 minutes (or in some cases longer) for the automated verification code email to be delivered. If you haven’t received the verification code email, please check your spam folder. Also, double check you entered the correct email address upon signing up for a new account. Verification codes will time out, so you may need to request a new code if too much time has passed. Please wait at least 10 minutes before requesting an additional verification code.

This is the process we use to verify an applicant’s Local Residency. As this is one of our membership requirements, we will be unable to provide you with access to our service if you’re unable to complete the application’s residency verification process.

Yes. For security reasons, the only way to submit verification photos is through our secure online application process. We are unable to accept verification photos through any other means, such as by email. As this is one of our membership requirements, we will be unable to provide you with access to our service if you’re unable to complete the online application.

Our platform uses your device’s built-in camera. It does not have its own independent camera, nor does it restrict the quality of the images. A preview of the image captured by the applicant is shown to the applicant prior to submitting their application. The applicant is able to retake any of the images if necessary prior to submitting their application for review.

We cannot override the photo submission method or manually accept images uploaded outside of the app for security reasons.

Less than one percent of the applications we receive encounter processing issues due to image quality. Specifically, only 0.78% of applicants submit images that our team is unable to verify. This means the vast majority of applicants do not experience this issue.

Additional tips for capturing better verification photos:

Ensure the entire ID card is located within the frame of the picture.
Ensure your entire face and hand with 3 fingers pointing at ear is within the frame of the picture.
Place ID card on a solid-colored, dark, matte finish surface to reduce glare.
Ensure the room you capture the images in has good lighting, but no direct overhead lighting as this will create extra glare.
Ensure images are not blurry, are not too dark, are not shadowy, and do not have glare.
Ensure the camera lens on your device is clean and free of smudges.
Remove any sunglasses, hats, hoods, headdresses, etc.
All images of ID cards should be clearly legible (able to be read easily).
Review images captured prior to submitting your application. If necessary, retake any images as needed before submitting.

Any image(s) captured which are not verifiable by our team will not be accepted. The application will be sent back to the applicant for them to fix any outstanding issue(s). Repetitive image issues will result in cancellation of the application. Reminder, if you submitted an application in full and are awaiting approval status, then you already paid for your subscription.

There can be several reasons for a black screen to show on your device when trying to capture photos for your application. This is not a glitch with our system it has to do with the device being used. Here are a few reasons why you may be experiencing connectivity issues with the camera on your device:

Your Device Requires an Update – If your device’s software program requires an update to the latest version (example: Android system, iOS system, desktop system, or webcam software updates), this may need to be completed prior to capturing images for your Plug In Vegas application. Check your device’s control center or settings for more information on any necessary updates.
No Camera – Trying to complete the application on a device which does not have a camera. Complete the application from a device equipped with a camera.
Camera Cover is Closed – The cover is not open for the camera to be able to capture images (such as on a laptop, or webcam device). Make sure to slide open or lift open the camera cover.
Camera Permission – Permission has not been granted to the camera so it may access the website. In your device’s settings or web browser settings, you will have to give permission to allow the camera to communicate with the website. Sometimes this is simply clicking “Allow” on a pop up window when prompted by the web browser. If you have pop ups blocked on your device, you may have to go into your devices settings and update this setting manually.
Low Internet Connectivity – Try accessing the website from an area of stronger internet connectivity.
Device’s Software Program Incompatible – Attempting to use a device which isn’t supported by our website—the software program the device runs on is too old and/or a general lack of compatibility. Software programs which are several years old, may not be compatible with our website.

Our team reviews all applications within 3 business days of submission. We will reach out to provide you with an update on your account’s approval status as soon as possible.

Please keep in mind:

You will receive an email when your account is approved.
If there are any issues with your application, we’ll reach out to let you know to get them fixed!
Application review can take up to 3 business days (Mondays – Fridays). This means if you submit an application on Friday, approval may take until Wednesday of the following week.

Follow the steps below to finalize your application:

Follow the prompts to complete all remaining steps and to submit the application for review.
Visit our website at: pluginvegas.com.
Click on the “Member’s Login” link located near the top of the page.
Log In using your email address and password.

If you were denied service due to ineligibility—from not completing some or all of the verification photos correctly, you may still be eligible to join our service IF you meet all of our Membership Requirements. If you meet all of the Membership Requirements, then you may contact our Support Team by email for further assistance with resetting the account.

We’re sorry to hear you’re having some trouble with submitting your membership application. Please send us an email providing the following information to help us diagnose and correct the issue:

Any detailed email instructions we have sent to you regarding your application
A detailed description of what is happening
A screenshot of the issue occurring
What device type and model you’re using to complete the application

We will email you within 3 business days to update you on the status of your account. Additional reference guides are below.

If your account was approved for membership: When you log into the website at pluginvegas.com, it will show the members-only dashboard page.
If you submitted only part of the application: When you log into the website at pluginvegas.com, it will automatically direct you back to the step of the application process where you left off.
If you submitted the full application: When you log into the website at pluginvegas.com, it will show a screen which states “Account in Review.”

Other Questions

Free Show Tickets For Locals in Vegas

At the heart of our brand is a desire to help people find something to do. It’s that age old question, “What do you want to do tonight?” Enter… Plug In Vegas. We offer free show tickets and other resources within our private, members-only platform. Once you become a member, you will have access to free tickets to shows and events in town that other people have to pay to attend. This is one of the best ways for locals to enjoy the town and get out more without setting your wallet or purse on fire.

Plug In Vegas wants to be your one-stop for finding something fun to do in Las Vegas. Members get free event and show tickets in the local Vegas Area. We want to serve as your connection to your community, your gateway to new friends, and your ultimate “find something to do” source.

Fun Local Things to Do For Free

We do our best to find interesting, fun, and different things to do in town so that our local members (you) can have an absolute blast. This means we don’t limit our listings to just shows. We look for any and all fun events that we think you would enjoy. Having fun is the name of the game.

The main Membership Rules to note are:

Members must log into their account to reserve tickets to events.
If a member reserves tickets to an event, they must attend.
Per our Non-Disclosure Agreement, members and former members cannot publically post or talk about events and shows offered through Plug In Vegas.

Check out all of our Membership Rules & Terms of Service Agreement for more details.

The Low Down

You must be a member of Plug In Vegas to see the shows and events we offer. We don’t even allow current members to post what shows, events or venues we partner with.

The reason for this is simple.

If we were to publicly post we’re offering our members free tickets to a particular show or event, people would just join Plug In Vegas and no one would ever buy tickets from the venue. While you might say this sounds great for us, we would no longer be able to offer our members great shows and events because the venues we work with would go out of business.

We know this is not ideal for people interested in our service, but our membership comes with no contract allowing you to cancel at any time. You can check us out for a bit, and if it’s not a fit for you, you may easily cancel from within your user account easily and at any time.

Event Types

What we can tell you is we offer tickets to shows and events located both on and off of the Strip. These shows and events include: sporting events, comedy clubs, live music & concerts, outdoor festivals & events, attractions, some family friendly events, and more!

The average value of our tickets if you were to have to pay for them would be somewhere in the neighborhood of $30-$200+ per ticket. Some of the tickets we offer are worth considerably more than this. Your membership will more than pay for itself for several months or even years by simply attending one or two events.

Yes! The only thing you pay is your monthly membership fee which gives you access to our platform and the ability to attend one event per day. If you use your membership one time or 30 times during the month, the cost is the exact same.

There are no hidden fees, no handling fees, no per ticket fees, no box office fees, no made up fees, or any other additional fees ever.

Additionally, we do not list events which require a purchase in order to attend—such as venues requiring mandatory drink ticket purchases.

Members are responsible for any external costs which are not related to their tickets, for example parking or rideshare fees

We want to ensure that all of our members have a great experience when attending events through Plug In Vegas. While we don’t control seating directly, we can absolutely make a note on the account so the venues we work with are aware of any ADA requests.

That said, all seating and accommodations are determined by the venue, and availability may vary. While we’re happy to pass along any information, final arrangements will be at the venue’s complete discretion.

Bring Friends and Family For Free

Not only is Plug In Vegas a great way for you to get out and enjoy the town, but it’s a great way for you to entertain your family, friends, and guests visiting from out of town. With your membership, you not only get free tickets for yourself, but you also get 100% free tickets for your guests. While the member MUST be a Las Vegas resident with a valid Nevada Photo ID card to be a member and pick up tickets, your guests do not have to be locals. REMINDER: The Plug In Vegas Member MUST attend every single event they reserve tickets to.

This is GREAT for date nights with your significant other.

A much-needed resource for families looking to have fun with the kids without breaking the bank.

Perfect for the new person in town who wants to take friends out and show them around.

Former members who are elgible for our service (meaning their account was in good standing at the time of cancellation), can log in with the email address associated with their former account. Once logged in, they will find the rejoin date reflected within the account. If they are eligible to reactivate immediately, they will be given the option to submit a new membership application.

If the former member is not eligible to rejoin for whatever reason, the account will state as such.

Essentially, if there is a rejoin date listed, the former member is considered eligible to rejoin, if no date is listed, then the former member is not considered eligible to rejoin.

Need assistance with locating the email address associated with your former account? Simply email our Support Team and they will happily assist.

You are free to cancel at any time right from within your account and you will not be charged again. Here’s the thing. We only want you to be a member of Plug In Vegas if you are truly enjoying your time with us. If you happen to join and it’s not for you, or you move or get too busy, you can cancel at any time right from within your user account and your membership will conclude at the end of the current paid term.

There are no cancellation fees or crazy hoops to jump through. Cancel anytime easily and hassle-free. We do this because we are confident in our service and only want members that want to be a part of our family.

Due to having a limited number of membership spots available, members do not have an ability to pause their subscription account. If a member decides to cancel their subscription, they may rejoin again after any waiting period has passed.