Membership Rules & Terms of Service Agreement

Eligibility Requirements for Membership

All of the requirements listed below MUST be satisfied in full for an individual to be eligible for membership with Plug In Vegas.

  1. The account holder ("member") MUST complete ID Verification Process with valid, Nevada state-issued Driver License or State ID card with a Las Vegas area address. See Restrictions on Photo ID Cards below for full details.
  2. The account holder ("member") MUST be 21 years of age or older.
  3. Prior to joining our service, the account holder ("member") MUST read, acknowledge and accept our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy.
  1. ID Verification - All account holders ("members") are required to complete an ID Verification of their Las Vegas area Residency prior to gaining full access to their account. Being a Las Vegas area resident is a requirement of membership. AFTER the member completes the ID Verification process, please allow our team approximately (2) business days (Mondays-Fridays, excluding holidays) to review the results. We will email you when your account has been approved and is ready for use.
  • Restrictions on Photo ID Cards - Plug In Vegas does NOT accept the following forms of ID for the residency verification process:
    • Temporary DMV Paperwork - Temporary/Interim DMV paperwork for a Nevada ID card will NOT be accepted as a form of identification.
    • Limited-Term ID Cards - Any Nevada ID card marked as "LIMITED-TERM" will NOT be accepted as a form of identification.
    • Voided ID Cards - Any Nevada ID card marked as "VOID" will NOT be accepted as a form of identification.
    • Expired ID Cards - Any Nevada ID card which is no longer valid and has expired will NOT be accepted as a form of identification.
    • Out-of-State ID Cards - Out-of-state photo ID cards will NOT be accepted as a form of identification, regardless of the address listed on the ID card.
    • Note: For Active Duty Military stationed in Las Vegas - Please reach out to our Support Team via email for further guidance on verifying your account.
  • For Existing Members Only: Already Verified Account but ID Card is About to Expire - Account holders ("members") who have ID cards which will be expiring soon will have to complete the ID Verification process again prior to their ID card's expiration date. A valid Nevada state-issued Driver's License or Nevada state-issued ID card with a Las Vegas area address must be associated with your user account at all times.

Event Attendance

  • Members MUST attend events they reserve tickets to. If a member does not, their membership will be cancelled. Members are only to reserve tickets to events they are certain they will be able to attend.
  • Plug In Vegas does NOT accept reservation cancellations. If a member reserves tickets to an event, they will be required to attend the event, there are no exceptions.
  • Members may attend one event per day.
  • Members must arrive for events on time. Late arrival to an event check-in / ticket pick-up is treated the same as a no show, your membership will be cancelled.
  • Members are responsible for locating parking and/or paying for any applicable parking fees associated with attending an event. Members who do not attend an event due to issues with locating parking or paying for parking fees will be subject to account cancellation.
  • Member reservations are not transferable. When a member already has a reservation for a specific event date, they cannot "switch" to a different event if they should change their mind, or if they see another event become available which they would rather attend.

Ticketing & Ticket Availability

  • All ticketing is available on a first come, first serve basis.
  • Members MUST select the total number of tickets they would like to an event. Members are NOT automatically given a certain number of tickets to an event based upon their membership level. If the ticket quantity drop-down box on the event's registration form lists only the number "1" as an option, then it is the last ticket available to the event. All ticketing is subject to event availability.
  • Members are only to reserve the total number of tickets they intend to use. If the ticket quantity drop-down box on the event's registration form lists only the number "1" as an option, then it is the last ticket available to the event. All ticketing is subject to event availability.

Reservations

  • Members are required to login to their user account to create a reservation. The member must have an active account to be eligible to create a reservation.
  • Plug In Vegas does not create reservations on behalf of member requests. Any request for a reservation sent via email to our Support Team will NOT be honored.

Event Seating

  • All ticketing, admission, and seating (if seating is applicable to the event) is at the full discretion of the venue. Venues will do their best to ensure each member's reservation is seated together, however this is not a guarantee.
  • Plug In Vegas has no control over seat assignments or special seating requests (such as, but not limited to: aisle seating, handicap accessible seating, etc.). Our venue partners handle all seating assignments and reserve the right to handle those seating assignments as they see best fit for their operation. Each venue will do their best to accommodate special seating requests within reason and if the seating is available for the event, however this is not a guarantee.
  • Seating is unavailable at events which are classified as "Standing Room Only" events.

Ticket & Event Limits

  • Management has the right to limit the number of tickets a member may reserve to an event or the number of times a member may attend a particular event in a designated period of time. In addition, members are limited to attending (1) alcohol-themed event every month or 30-day rolling period.

Ticket Pick-Up

  • Only the Plug In Vegas member whose name is listed on the reservation may pick-up event tickets. The member MUST be a Las Vegas area resident with a valid 21+, Nevada-issued Driver's License or Nevada-issued State ID card in order to pick-up event tickets. Active Duty Military with an authorized account may use their CAC to pick-up event tickets—non-authorized accounts cannot use a CAC to pick-up event tickets. No other form of photo identification may be used to pick-up event tickets. Members MUST attend events they reserve tickets to. If a member does not, their membership will be cancelled.
  • All attendees on a reservation MUST be present at the time of event check-in. Tickets will not be issued to the member if all attendees on the reservation are not present.

Events are Subject to Change

  • Lineups, talent and event availability is subject to change through the venue without prior notice. Additionally, each venue reserves all rights, including the ability to remove an event in advance, remove an event same-day, and/or removal of an event last minute without providing prior notice. Each venue reserves the right to refuse service to any patron if they deem it a necessary action.

Event Communications & General Account Communications

  • Members cannot publicly post or talk about the names of shows, events, businesses, venues or attractions offered through Plug In Vegas. This includes social media, review sites, websites, public places, and any other public forum. Any member found violating this Membership Rule will be removed as a member immediately, and they will be held legally liable for damages caused to Plug In Vegas and/or its Venue Partners.
  • Members are responsible for reviewing and following all event communications and instructions. Each time a member registers for an event, they will receive an emailed Reservation Confirmation to the email address associated with their user account. The emailed Reservation Confirmation contains all event details including (but not limited to): event date, time, total number of tickets reserved, event address, ticket pick-up instructions and ticket pick-up location.
  • Members MUST follow all instructions contained within their Reservation Confirmation email message. The emailed Reservation Confirmation message contains all event details including (but not limited to): event date, event time, total number of tickets reserved, event address, ticket pick-up instructions, ticket pick-up location, and in some cases special instructions from the venue.
  • The Member is responsible for setting up their user account with a valid, working email address. Additionally, the member is responsible for ensuring they have entered a correct email address when contacting our Support Team via email or through our 'Contact Us' form. The Support Team is not liable for any delay in email communication to/from the member due to the member incorrectly entering their email address.
  • The Member is responsible for reviewing all general account communications set by Plug In Vegas. Plug In Vegas sends important account and important business updates to members via the email address associated with their user account. The member is solely responsible for reviewing these important email communications. Plug In Vegas is NOT responsible for members who fail to review their own personal email communications - if the member does not read their email account communications, then any liability from that falls on the member.

Play By The Rules

  • Members will conduct themselves in a professional manner and follow all rules, dress codes, and directions laid out by the venue. Each venue's management team reserves all rights, including but not limited to: Searching all personal items and bags prior to event entry, Prohibiting items that are allowed within the venue, Requesting / removing a member from an event, etc.
  • Members and their event attendees are to follow all Plug In Vegas Membership Rules and Terms of Service at all times. Members, including any former member, will be bound to adhering to these Membership Rules and Terms of Service. Any member, or former member, found violating these Membership Rules and Terms of Service will be removed as a member immediately, and they will be held legally liable for any damages caused to Plug In Vegas and/or its Venue Partners.
  • Members must abide by all age restrictions as stated in the Plug In Vegas event description. If an event is listed as "All Ages" members may use their best judgement based upon the content of the event. Events with specific age restrictions listed require all attendees to meet the specified age restriction in order to attend the event. Age restrictions are not a suggestion, they are a requirement for attending the event.
  • One membership per household. Any account(s) in violation of this Membership Rule will be cancelled immediately and any pending/future reservation(s) will not be honored. If there is more than one membership in the same household, all memberships associated with that household will be subject to cancellation, and all pending reservations will be cancelled.
  • All tickets are considered complimentary and carry no cash value. Members are not to sell their event tickets, or give them away to a third party. Any member found violating this Membership Rule will be removed as a member immediately, and they will be held legally liable for any damages caused to Plug In Vegas and/or its Venue Partners.

Our Support Team

  • Members are NOT to contact the show or venue directly for anything. The Plug In Vegas Support Team is your point of contact for all shows and events. You may email our Support Team at: reservations(at)pluginvegas(dot)com.
  • All member inquiries are handled exclusively via email only, and are handled by our Support Team. You may email our Support Team at: reservations(at)pluginvegas(dot)com. Members who contact us via social media platforms will NOT receive a reply via any social media platform. All business is conducted through proper channels via email only.
  • The Support Team will do their best to try and respond to all member inquiries within 24-48 business hours. Our Support Team is available Mondays-Fridays, excluding weekends and holidays as our office is closed—please note, we observe all federal and religious holidays. For example: If you email our Support Team on a Thursday, you may receive a reply the next day on Friday or on Monday, unless Monday is a federal or religious holiday, then you would receive a reply on Tuesday. Another Example: If you email our Support Team on a Wednesday, you may receive a reply on Thursday or Friday, unless Friday is a federal or religious holiday, then you would receive a reply on Monday—if that Monday is also a federal or religious holiday, then you would receive a reply on Tuesday.
  • The Support Team observes an annual office closure starting on Christmas Eve Day (December 24th) through New Year's Day (January 1st); our office will reopen annually on January 2nd to handle any inquiries received during this office closure timeframe. Note, additional days may be added to our annual office closure without prior notice.

Membership Plans & Pricing

  • Failed Account Payments: Pricing is not guaranteed and membership plan pricing is subject to change. For any member who experiences a failed payment situation on their account, and the account automatically cancels itself, they will not be "grandfathered" back into their old membership plan or pricing. Past members will also not be "grandfathered" into their old membership plan or pricing. They will have to select from the currently available membership plan options.
  • Past Members who are Eligible to Rejoin Service: Pricing is not guaranteed and membership plan pricing is subject to change. For any member who is eligible to rejoin our service, they will not be "grandfathered" back into their old membership plan or pricing. They will have to select from the currently available membership plan options.
  • Plug In Vegas is not responsible or liable for overdraft fees or other payment related fees or issues incurred by the member in regard to their monthly subscription service payment(s).
  • Updating Payment Method: Updates to payment methods can take approximately 2 business days to process. If your monthly invoice is already in-process, then the update payment method function will NOT work from within your user account. Updates cannot be made to payment methods while an account is in the middle of it's scheduled invoice processing.

Mobile Ticketing Policy

  • For events requiring mobile ticketing, no hard tickets can be picked up from the venue's box office, tickets for these events will only be sent via mobile means (text message or email). The Plug In Vegas member must have a smartphone with internet capabilities. Mobile tickets will be sent directly via text message or email by the venue's box office and/or Ticketmaster. The Plug In Vegas member is responsible for making sure both the mobile number and email address associated with their user account are accurate and up-to-date. Plug In Vegas is not responsible for any text messages or email messages which are blocked or undeliverable due to settings or filters on the Plug In Vegas member's mobile device or email settings. The member understands standard text messaging and data rates may apply.

Automatic Subscription Renewal Policy

  • Plug In Vegas | Automatic Subscription Renewal Policy: By creating an account with Plug In Vegas, the account holder ("member") acknowledges and agrees to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account. The member understands this is a monthly subscription based service. A month is defined as 30 days. The monthly subscription fee will automatically renew every 30 day rolling period from the date of account registration or account upgrade.
  • Temporary Billing Pause on Active Subscriber Accounts - April 2020 through June 30th, 2021: There was a temporary billing pause applied to all active subscriber accounts which ended on June 30th, 2021. On May 31st, 2021, Plug In Vegas proactively informed all members with active accounts that the temporary billing pause on monthly subscriptions dues would end in 31 days, and that all billing would resume starting on July 1st, 2021. Plug In Vegas provided this notice on May 31st, 2021, to give adequate time to active account holders so they could login to their account and cancel their subscription in order to avoid being charged their membership dues starting July 1st, 2021. Per our Membership Cancellation Policy, the member takes sole responsibility for cancelling their monthly subscription within their user account, and the member is able to easily cancel their subscription at any time.

Membership Cancellation Policy

  • Plug In Vegas | Membership Cancellation Policy: In order to be an account holder ("member") of Plug In Vegas, the member must acknowledge and agree to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account. Plug In Vegas does not cancel subscriptions on behalf of member requests, the member is solely responsible for logging into their user account and cancelling their membership. Plug In Vegas provides each and every member with an easy way to cancel their monthly subscription service at any time right from within their user account under the 'My Membership' tab located at the bottom of their user account's homepage. When a member successfully cancels their monthly subscription within their user account they will not receive any future charges past their current paid term. The member takes full responsibility if they fail to cancel their monthly subscription. The member takes full responsibility if they fail to cancel their monthly subscription prior to their account's auto-renewal term date. The member takes full responsibility and acknowledges if they do not login to their user account and cancel their membership, then the member's account will remain active and the member will continue to be charged their monthly membership dues which are non-refundable. Please note: If your monthly invoice is already in-process from your payment method, cancelling your membership account will not stop the already in-process transaction.

No Refunds Policy

  • Plug In Vegas | No Refunds Policy: In order to be an account holder ("member") of Plug In Vegas, the member must acknowledge and agree to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account. Due to the nature of our business, Plug In Vegas does not offer refunds on our services (partial or full) for any reason -- Regardless of when the member registered for an account, the frequency in which the account was or was not utilized by the member, the member not enjoying our service/product, or for any other reason.
  • If a member decides to no longer utilize our membership service, we provide each and every member with an easy way to cancel their membership in order to avoid future charges. If the member decides to cancel their membership, then the member is solely responsible for cancelling their monthly subscription service from within their user account under the 'My Membership' tab. (see our Membership Cancellation Policy above). Plug In Vegas does not offer credits or reimbursements of any kind for membership dues. This No Refunds Policy includes, but is not limited to: (1) the member failing to cancel their account prior to being charged their monthly membership dues, (2) the member failing to cancel their account prior to a temporary billing pause being lifted and monthly membership dues resuming, (3) the member not utilizing their membership - the extent to which the member used / did not use their account is the sole responsibility of the member, (4) the member not enjoying our service/product, or for any other reason.

Member Accepts Full Responsibility & Liability

  • Plug In Vegas is not liable for anything that happens to members while they attend events. Members and their event attendees assume all responsibility for any risk of bodily harm or loss of property sustained while attending any event. By registering for membership in any capacity with Plug In Vegas, the member waives all rights to lay claim for damages resulting from any cause whatsoever either before, during, or after any event.

Plug In Vegas Reserves the Right to...

  • Plug In Vegas reserves the right to refuse service to any person(s) for any reason. This refusal of service includes, but is not limited to: any person(s) whose membership rights were revoked by Plug In Vegas, any person(s) who have violated any part of our Membership Rules and Terms of Service Agreement, any person(s) who did not attend an event they reserved tickets to, any person(s) who are disrespectful or rude at a venue or to Plug In Vegas directly, any person(s) who have disputed a subscription payment, and for any other reasons determined by Plug In Vegas which cause the person(s) to be considered ineligible for membership. NOTE: Members who have had their membership privileges revoked (meaning, their account was cancelled by Plug In Vegas) will be banned indefinitely from future service and deemed ineligible for membership, this ban extends to the members' household and other associated parties.
  • Plug In Vegas reserves the right to refuse service to any person(s) whose actions have been deemed by Plug In Vegas to be offensive, rude, inappropriate, slanderous, defamatory, disparaging, libelous, and/or threatening towards Plug In Vegas, it's brand, and/or its affiliates. When necessary, these actions may result in Plug In Vegas, it's brand, and/or its affiliates to seek legal resolution and monetary restitution against such person(s).
  • Plug In Vegas reserves the right to change these Membership Rules and Terms of Service at any time without providing prior notice.