Membership Rules & Terms of Service Agreement

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

These Terms of Service (these “Terms of Use”) create a contract between you (the "Member") and Plug In Vegas, LLC, a Nevada limited liability company (the “Company” “we” "our" or “us”). Your use of this website (the “Platform”) to access the ticketing service (defined below) and related information (as more fully described below) offered by the Company, or any of its subsidiaries or affiliates, is predicated upon your acceptance of these Terms of Service. In these Terms of Service, both you and the Company may be referred to individually as a “party” and collectively as the “parties.”

These Terms of Service, together with the Company’s Policies, collectively referred to as “Platform Policies,” govern your use of the Ticketing Service and the Platform generally. If you choose to accept these Platform Policies, you must do so as written, without modification. If you do not accept these Platform Policies, you will not be allowed to receive the Ticketing Service and may not utilize the Platform.

Please read these Platform Policies carefully before you start to use the Platform. By using the Platform, or by clicking to accept or agree to these Platform Policies when this option is made available to you, you accept and agree to be bound and abide by these Platform Policies, and warrant and represent that you are at least 21 years of age and that you have the legal authority to enter into these Terms of Service as an individual or on behalf of an entity. Such acceptance date shall become the effective date of these Platform Policies (“Effective Date”).

Membership Eligibility Requirements

All of the requirements listed below MUST be satisfied in full for an individual to be eligible for membership with Plug In Vegas.

The account holder MUST complete the Residency Verification Process to prove Las Vegas area residency.
- See 'Residency Verification Process' for further details.
The account holder MUST be 21 years of age or older.
Prior to joining our subscription service, the account holder MUST read, acknowledge and accept all of the Platform Policies.

Residency Verification Process

All account holders are required to complete a Residency Verification process of their Las Vegas area residency prior to gaining full access to their account. Being a Las Vegas area resident (which includes: Las Vegas, North Las Vegas, and Henderson) is a requirement of membership

After the Member registers for a new account and completes the Residency Verification process, please allow our team approximately (2-3) business days (Mondays-Fridays, excluding holidays) to review the submission. We will email the Member when their account has been approved and is ready for use.

Plug In Vegas will only accept a valid, Nevada state-issued Driver License or Nevada state-issued photo ID card with a Las Vegas area address (Las Vegas, North Las Vegas, or Henderson).

Restrictions on Photo ID Cards

Plug In Vegas does not accept the following forms of ID for the Residency Verification process:

Temporary DMV Paperwork
Temporary Driver License
Limited-Term ID Card
Voided ID Card
Expired ID Card
Expedited Service Permit Card
Fraudulent ID Card
Out-of-State ID Card
Passports
Work Badges/Employee ID Cards
Paperwork or Utility Bills Showing Address
Near Expiration ID Cards—Any Nevada ID card which is due to expire in 90 days or less will not be accepted.

For Existing Members Only: ID Card Near Expiry Date

Account holders who have ID cards which will be expiring soon will have to complete the ID Verification process again prior to their ID card's expiration date. A valid 21+ Nevada state-issued Driver License or Nevada state-issued phot ID card with a Las Vegas area address must be associated with your user account at all times. Any account with an expired ID card will be subject to cancellation.

Event Attendance

Members MUST attend events they reserve tickets to. If a member does not, their membership will be cancelled. Members are only to reserve tickets to events they are certain they will be able to attend.

Members may attend one event per day. Ticket & Event Limits may apply. See individual event for more details.

Members must arrive for event check-in, and ticket pick-up on time. Late arrival to an event check-in / ticket pick-up is treated the same as a no show, the Member's account will be cancelled. The Member should always allow for plenty of extra time prior to an event check-in/ticket pick-up for things such as locating event parking, locating the box office, locating the theater or venue, the possibility of having to wait in a line before entering the venue/show, etc.

Members are responsible for locating parking and/or paying for any applicable parking fees associated with attending an event. Members who do not attend an event due to issues with locating parking or paying for parking fees will be subject to account cancellation. Plug In Vegas is not liable for any parking fees or other such fees paid for by a member when attending an event, or reimbursement for such fees in the instance an event is cancelled by the venue.

Member reservations are not transferable. When a member already has a reservation for a specific event date, the Member cannot "switch" to a different event or event date if they should change their mind, or if they see another event become available which they would rather attend.

Members will conduct themselves in a professional manner and follow all rules, dress codes, directions, and requirements as laid out by the venue. Each venue's management team reserves all rights, including but not limited to: Searching all personal items and bags prior to event entry, Prohibiting items that are allowed within the venue, Requesting / removing a member from an event, etc. Any member who is reported to have created any type of issue, disturbance, complaint, or altercation at, within, or towards a venue will be subject to having their membership immediately canceled. Members are receiving free tickets to the event, therefore the member and all of their guests are to act accordingly.

Reservations

Members may attend one event per day. Ticket & Event Limits may apply. See individual event for more details.

Plug In Vegas does NOT accept reservation cancellations. If a member reserves tickets to an event, they will be required to attend the event, there are no exceptions.

When a member already has a reservation for a specific event date, they cannot "switch" to a different event if they should change their mind, or if they see another event become available which they would rather attend. The initial (first) reservation will be the only reservation honored based upon the reservation's origin date and timestamp.

Members are required to login to their user account to create a reservation. The member must have an active account to be eligible to create a reservation.

Plug In Vegas does not create reservations on behalf of member requests. Any request for a reservation sent via email to our Support Team will NOT be honored.

Members cannot create reservations for any event which exceeds their account access expiry date.

Members must abide by all age restrictions as stated in the event's description. If an event is listed as "All Ages" members may use their best judgement based upon the content of the event. Events with specific age restrictions listed require all attendees to meet the specified age restriction in order to attend the event. Age restrictions are not a suggestion, they are a requirement for attending the event.

Ticketing

All ticketing is available on a first come, first serve basis. There are not an unlimited number of tickets available to events, ticketing is limited. Events are subject to "sell out" so members are encouraged to login regularly to check event availability.

Members MUST select the total number of tickets they would like to an event. Members are NOT automatically given a certain number of tickets to an event based upon their membership level. If the ticket quantity drop-down box on the event's registration form lists only the number "1" as an option, then it is the last ticket available to the event. All ticketing is subject to event availability.

Members MUST fully utilize every ticket they reserve to an event. Members who use less tickets than the total number of tickets they reserved to an event will experience account cancellation.

All reserved tickets will be in the Plug In Vegas member's name. There is no need for the member to enter the names of each of their guests.

If the ticket quantity drop-down box on the event's registration form lists only the number "1" as an option, then it is the last ticket available to the event. All ticketing is subject to event availability.

All ticketing and event availability is at the complete discretion of each individual venue. Plug In Vegas does NOT have control over ticketing, seating, or changes made to event offerings, each individual venue has complete control over these factors.

Members understand that although rare, there is potential for an event to be cancelled by the venue, and the member assumes all associated risk when they reserve tickets to an event.

All tickets are considered complimentary and carry no cash value. Members are not to sell their event tickets, or give them away to a third party. Any member found violating this Membership Rule will be removed as a member immediately, and they will be held legally liable for any damages caused to Plug In Vegas and/or its Venue Partners.

Event Limits

Plug In Vegas and/or its Venue Partners reserve the right to limit the number of tickets a member may reserve to an event, or the number of times a member may attend a particular event in a designated period of time. In addition, members are limited to attending (1) alcohol-themed event every month or 30-day rolling period.

Any member who reserves tickets to an event and is not adhering to the Event Limit rule will experience immediate reservation removal, and a Warning will be placed onto their account. Further instances of this nature by the member will result in account cancellation.

Ticket Pick-Up

Only the Plug In Vegas member whose name is listed on the reservation may pick-up event tickets. Ticketing is nontransferable.

The member MUST be a Las Vegas area resident with a valid 21+, Nevada-issued Driver's License or Nevada-issued State photo ID card in order to pick-up event tickets. Military ID's and out of state ID cards are not accepted for ticket pick-up.

Members MUST attend events they reserve tickets to. If a member does not, their membership will be cancelled.

All attendees on a reservation MUST be present at the time of event check-in. Tickets will not be issued to the member if all attendees on the reservation (the member and their guests) are not present. For example, if you reserved 4 tickets, then the member must be present with their 3 guests at the time of ticket pick-up/event check-in.

All guests of the Plug In Vegas member MUST meet the posted age restriction for events. Age restrictions are not a suggestion, they are a requirement to attend the event. Events listed as "All Ages" are at the discretion of the Plug In Vegas Member. We recommend to always using your best judgement and discernment to determine if an "All Ages" event is appropriate for young children and young adolescents to attend.

Age restricted events will require the all guests of the plug In Vegas Member to show their valid age appropriate photo identification card. Further requirements for the types of ID cards each individual venue will accept are provided in the Reservation Confirmation email for each event.

Ticket pick-up times and pick-up locations are solely determined by each individual venue. Plug In Vegas has no control over ticket pick-up times, pick-up locations, or venue-specific restrictions on event ticketing.

Event Seating

All ticketing, admission, and seating (if seating is applicable to the event) is at the full discretion of the venue. Venues will do their best to ensure each member's reservation is seated together, however this is not a guarantee.

Plug In Vegas has no control over seat assignments or special seating requests (such as, but not limited to: aisle seating, handicap accessible seating, etc.). Our venue partners handle all seating assignments and reserve the right to handle those seating assignments as they see best fit for their operation. Each venue will do their best to accommodate special seating requests within reason and if the seating is available for the event, however this is not a guarantee.

Seating is unavailable at events which are classified as "Standing Room Only" events.

Events are Subject to Change

Lineups, talent and event availability is subject to change through the venue without providing prior notice. Additionally, each individual venue reserves all rights, including the right to remove or cancel an event in advance, remove or cancel an event same-day, and/or remove or cancel an event last minute without providing prior notice. Should a venue cancel an event, the Venue and/or Plug In Vegas will do their best to contact each individual member who reserved tickets—although this is not a guarantee or a requirement of Plug In Vegas or the Venue. Each venue reserves the right to refuse service to any patron if they deem it a necessary action.

Members understand that although rare, there is potential for an event to be cancelled by the venue without prior notice, and the member assumes all associated risk when they reserve tickets to an event.

Event Communication

Members are responsible for reviewing and adhering to all of the following event communications:

Event Description Page: Members must review all event information prior to reserving tickets to an event.
Reservation Confirmation Email: Members must follow all instructions contained within the Reservation Confirmation email for event. Each time a member registers for an event, they will receive an emailed Reservation Confirmation to the email address associated with their user account. The emailed Reservation Confirmation contains all event details including (but not limited to): event date, time, total number of tickets reserved, event address, ticket pick-up instructions, ticket pick-up location, and in some cases special instructions from the venue.
Additional Communications provided to the member by Plug In Vegas: Any additional guidance, information, changes, modifications, or instructions provided to the member by Plug In Vegas.

Account Communication

ALL MEMBER INQUIRIES ARE HANDLED EXCLUSIVEY VIA EMAIL ONLY. Members are responsible for contacting the Plug In Vegas Support Team with their inquiry via email at: reservations(at)pluginvegas(dot)com.

Plug In Vegas does NOT reply to, nor do we recognize, any inquiry made on social media platforms.

The Member is responsible for setting up their user account with a valid, working email address. Additionally, the member is responsible for ensuring they have entered a correct email address when contacting our Support Team via email or through our 'Contact Us' form. The Support Team is not liable for any delay in email communication to/from the member due to the member incorrectly entering their email address.

The Member is responsible for reviewing all Plug In Vegas account communications set via email. Plug In Vegas sends important account and important business updates to members via the email address associated with their user account. The member is solely responsible for reviewing these important email communications. Plug In Vegas is NOT responsible for members who fail to review their own personal email communications - If the member fails to read their own email account communications, then any liability from that action falls solely on the member.

Play By The Rules

Members and their event attendees are to follow all Plug In Vegas Membership Rules and Terms of Service at all times. Members, including any former member, will be bound to adhering to these Membership Rules and Terms of Service. Any member, or former member, found violating these Membership Rules and Terms of Service will be removed as a member immediately, and they will be held legally liable for any damages caused to Plug In Vegas and/or its Venue Partners.

Members will conduct themselves in a professional manner and follow all rules, dress codes, directions, and requirements as laid out by the venue. Each venue's management team reserves all rights, including but not limited to: Searching all personal items and bags prior to event entry, Prohibiting items that are allowed within the venue, Requesting / removing a member from an event, etc. Any member who is reported to have created any type of issue(s), disturbance(s), complaint(s), or altercation(s) at, within or towards a venue will be subject to having their membership immediately canceled. Members are receiving free tickets to the event, so the member and all of their guests are to act accordingly.

One membership per person / per household. Any account(s) in violation of this Membership Rule will be cancelled immediately and any pending/future reservation(s) will not be honored. If there is more than one membership in the same household, all memberships associated with that household will be subject to cancellation, and all pending reservations will be cancelled.

Membership accounts are non-transferable. User accounts cannot be changed or transferred into another party's name. The only accepted name changes on user accounts are for approved spousal accounts, or any Member who can provide proof of legal name change due to circumstances such as marriage, divorce, etc. In these instances, the Member must provide their Nevada state-issued Driver's License or Nevada state-issued photo ID Card verifying their new last name or their legal name change.

Our Support Team

Members are NOT to contact the show or venue directly for anything. The Plug In Vegas Support Team is your point of contact for all shows and events. You may email our Support Team at: reservations(at)pluginvegas(dot)com.

ALL MEMBER INQUIRIES ARE HANDLED EXCLUSIVEY VIA EMAIL ONLY. Members are to email our Support Team with their inquiry at: reservations(at)pluginvegas(dot)com. Plug In Vegas does NOT reply to, or recognize, any inquiry made on social media platforms.

The Support Team will do their best to respond to member inquiries within 24-48 business hours. This is not a guarantee. Our Support Team is available Mondays-Fridays during normal business hours, excluding evenings, weekends, and holidays as our office is closed—please note, we observe all federal and religious holidays.

For Example-Scenario #1: If you email our Support Team on a Thursday, you may receive a reply the next day on Friday or on Monday, unless Monday is a federal or religious holiday, then you would receive a reply on Tuesday.
For Example-Scenario #2: If you email our Support Team on a Wednesday, you may receive a reply on Thursday or Friday, unless Friday is a federal or religious holiday, then you would receive a reply on Monday—if that Monday is also a federal or religious holiday, then you would receive a reply on Tuesday.

The Support Team observes an annual office closure starting on Christmas Eve Day (December 24th) through New Year's Day (January 1st); our office will typically reopen annually on January 2nd to handle any inquiries received during this office closure timeframe. Note, additional days may be added to our annual office closure without prior notice.

Subscription Plans & Pricing

Failed Account Payments: Pricing is not guaranteed and membership plan options and pricing are subject to change. For any member who experiences a failed payment situation on their account (insufficient funds, incorrect card number, expired card, stolen card, etc.) the account will automatically cancel itself. These members will not be grandfathered back into their old membership plan or pricing. Upon reactivating their membership, the member will have to select from the currently available membership plan options and pricing.

Past Members who are Eligible to Rejoin Service: Pricing is not guaranteed and membership plan options and pricing are subject to change. For any member who is eligible to rejoin our service, they will not be grandfathered back into their old membership plan or pricing. Upon reactivating their membership (for whatever the reason may be), the member will have to select from the currently available membership plan options and pricing.

Plug In Vegas is not responsible or liable for overdraft fees or other payment related fees or issues incurred by the member in regard to their monthly subscription service payment(s). Accounts with payment issues or bank disputes will be subject to cancellation.

Updating Payment Method: Updates to payment methods can take approximately 2 business days (Mondays-Fridays) to process. If your monthly invoice or initial account registration payment is already in-process, then the update payment method function will NOT work from within your user account. Updates cannot be made to payment methods while an account is already in the middle of processing an invoice.

Mobile Ticketing Policy

By creating a subscription account with Plug In Vegas, the account holder ("Member") has read, agreed to, and accepted to be bound by all of our Platform Policies, including but not limited to our: Mobile Ticketing Policy.

For events requiring mobile ticketing, no hard tickets can be picked up from the venue's box office. Tickets for these events will be sent by mobile means only (SMS text message or email message). The Member must have a smartphone with internet capabilities to utilize mobile ticketing. The Member must also have a valid working email address associated with their user account to utilize mobile ticketing.

Mobile Tickets fulfilled by SMS Text Message Notification: Mobile Tickets sent via text message will be delivered by the venue's box office and/or Ticketmaster. The Plug In Vegas member is responsible for making sure both the mobile number associated with their user account is accurate and up-to-date. Plug In Vegas is not responsible for any text messages which are blocked or undeliverable due to settings or filters on the member's mobile device. The member understands standard text messaging and data rates may apply. If the member fails to enter a Mobile Ticketing Number into their user profile PRIOR to creating a reservation to a Mobile Ticketed Event, the venue will NOT be able to send the member tickets - there are no exceptions.

Mobile Tickets fulfilled by Email Message Notification: Mobile Tickets sent via text message will be delivered by the venue's box office and/or AXS. The Plug In Vegas member is responsible for making sure the email address associated with their user account is accurate and up-to-date. Plug In Vegas is not responsible for any email messages which are blocked or undeliverable due to settings or filters on the member's mobile device or email settings. If the member fails to have a valid working email address associated with their user profile PRIOR to creating a reservation to a Mobile Ticketed Event, the venue will NOT be able to send the member tickets - there are no exceptions.

Members may easily check their main dashboard page under the 'Membership Details' section to verify the Mobile Ticketing Number registered to their user account. If there is no telephone number listed, then they do not have a Mobile Ticketing Number registered to their user account.

Member's may add their Mobile Ticketing Number at any time under the 'Membership Links' section by clicking on the 'Add Mobile Ticketing Number' link. Mobile Ticketing Numbers MUST be entered and registered with a user's account PRIOR to creating a reservation to any Mobile Ticketed Event, otherwise the telephone number will not be included with the member's reservation and the venue will not send tickets.

Any account holder ("Member") who reserves tickets to a mobile ticketed event and the member does not have a Mobile Ticketing Number associated with their user account prior to creating said reservation will experience possible account cancellation or other administrative actions such as an account warning.

Automatic Subscription Renewal Policy

The account holder ("Member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to also automatically-renew their subscription following any temporary billing pauses. These automatic subscription payments will be drawn from the payment method associated with the Member's account.

The member understands this is a monthly subscription based service. A month is defined as 30 days. The monthly subscription fee will automatically renew every 30 day rolling period from the date of account registration or account upgrade/modification.

Per our Subscription Cancellation Policy, the member takes sole responsibility for cancelling their monthly subscription from within their user account. Subscriptions may be cancelled easily and at any time.

Subscription Cancellation Policy

Plug In Vegas does not cancel subscriptions on behalf of member requests, the member is solely responsible for logging into their user account and cancelling their membership under the "My Subscription" tab. If an account holder ("Member") requires further assistance with their subscription account, the account holder ("Member") is to contact our Support Team directly in writing through the email address associated with their user account, emails are to be sent to: reservations(at)pluginvegas(dot)com. Third party automated / bot email communications regarding account cancellations are not recognized by Plug In Vegas. Again, Plug In Vegas does not cancel subscriptions on behalf of member requests, the member is solely responsible for logging into their user account and cancelling their membership under the "My Subscription" tab.

Plug In Vegas provides each and every member with an easy way to cancel their subscription service at any time right from within their user account under the 'My Subscription' tab located at the bottom of their user account's homepage. When a member successfully cancels their monthly subscription within their user account they will not receive any future charges past their current paid term.

The account holder ("Member") agrees to and understands that monthly subscription dues are non-refundable.

The account holder ("Member") takes full responsibility if they fail to cancel their monthly subscription.

The account holder ("Member") takes full responsibility if they fail to cancel their monthly subscription prior to their account's auto-renewal term date.

The account holder ("Member") takes full responsibility and acknowledges if they do not login to their user account and cancel their subscription, then the member's account will remain ACTIVE and the member will continue to be charged their monthly subscription dues which are non-refundable.

Please note: If your monthly invoice is already in-process from your payment method, cancelling your membership account will not stop the already in-process transaction.

No Refunds Policy

Due to the nature of our business, Plug In Vegas does not offer refunds on our services (partial or full) for any reason -- Regardless of when the account holder ("Member") registered for an account, the frequency in which the account was or was not utilized by the member, the member not enjoying our service/product, or for any other reason. Plug In Vegas does not offer credits or reimbursements of any kind for membership dues.

This No Refunds Policy includes, but is not limited to: (1) the member failing to cancel their account prior to being charged their monthly subscription dues, (2) the member failing to cancel their account prior to a temporary billing pause being lifted and monthly subscription dues resuming, (3) the member not utilizing their subscription - the extent to which the member used / did not use their account is the sole responsibility of the member, (4) the member not enjoying our service/product, or for any other reason.

If an account holder ("Member") decides to no longer utilize our membership service, we provide each and every member with an easy way to cancel their membership right from within their user profile. If the member decides to cancel their membership, then the member is solely responsible for logging into their account and cancelling their monthly subscription service under the 'My Subscription' tab. (see our Subscription Cancellation Policy above).

Non-Disclosure Agreement

Per this agreement, the account holder ("Member") will NOT publicly post, comment or talk about the names of shows, events, businesses, venues or attractions offered through Plug In Vegas. This includes social media, review sites, websites, public places, events the member is attending through Plug In Vegas, and any other public forum. Any member who violates this Non-Disclosure Agreement will be removed as a member immediately. Plug In Vegas reserves the right to pursue legal action against any account holder ("Member") in violation of this binding agreement for any damages caused to Plug In Vegas, it's brand, and/or its Venue Partners.

Member Responsibility & Liability

Plug In Vegas is not liable for anything that happens to members while they attend events. Members and their event attendees assume all responsibility for any risk of bodily harm or loss of property sustained while attending any event. By registering for membership in any capacity with Plug In Vegas, the member waives all rights to lay claim for damages resulting from any cause whatsoever either before, during, or after any event.

Views Expressed Disclaimer: The views, thoughts, opinions, and depictions expressed in the various shows and events offered through Plug In Vegas are solely those of the speakers and entertainers alone and do not represent the views, opinions, or positions of Plug In Vegas.

Plug In Vegas Reserves the Right

Plug In Vegas reserves the right to refuse service to any person(s) for any reason. This refusal of service includes, but is NOT limited to:

Any person(s) who have violated any part of our Membership Rules & Terms of Service Agreement;
Any person(s) who did not attend an event they reserved tickets to;
Any person(s) who are disrespectful, inappropriate, or rude while at a venue, attending an event, or directly to Plug In Vegas;
Any person(s) who post public comments anywhere online which are deemed to be disparaging, false, or which have adverse effects on Plug In Vegas and/or it's venue partners;
Any person(s) who have disputed a subscription payment;
And for any other reason(s) determined by Plug In Vegas to cause the person(s) to be considered ineligible for membership.

Members who have had their membership privileges revoked (meaning, their account was cancelled by Plug In Vegas) will be banned indefinitely from future service and deemed ineligible for membership. This ban extends to the members' household and other associated parties.

All members are bound by the Plug In Vegas Terms of Service Agreement, if at any time the Terms of Service Agreement is not adhered to, membership benefits will be removed. Any action such as membership benefit removal is taken very seriously and reviewed by the management team prior to any such action(s) taking place. Any circumstance where membership benefits have been revoked/removed are considered final and non-reversible.

Plug In Vegas reserves the right to refuse or cancel service for any person(s) whose actions have been deemed by Plug In Vegas to be offensive, rude, inappropriate, false, slanderous, defamatory, disparaging, libelous, and/or threatening towards Plug In Vegas, it's brand, and/or its affiliates. Persons found to take such actions will have their membership benefits immediately revoked and they will be banned from all future service. When necessary, these actions may result in Plug In Vegas, it's brand, and/or its affiliates to seek legal resolution and monetary restitution against such person(s).

Plug In Vegas reserves the right to change these Membership Rules and Terms of Service at any time without providing prior notice.