Plug In Vegas Policies

Plug In Vegas | No Refunds Policy:

By creating an account with Plug In Vegas, the account holder ("member") acknowledges and agrees to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account.

Due to the nature of our business, Plug In Vegas does not offer refunds on our services (partial or full) for any reason -- Regardless of when the member registered for an account, the frequency in which the account was or was not utilized by the member, the member not enjoying our service/product, or for any other reason.

If a member decides to no longer utilize our service, then the member is solely responsible for cancelling their membership within their user account (see our Membership Cancellation Policy below). If a member decides to no longer utilize our membership service, we provide each and every member with an easy way to cancel their membership right from within their user profile in order for the member to avoid future charges. If the member decides to cancel their membership, then the member is solely responsible for cancelling their monthly subscription service within their user account under the 'My Membership' tab. (see our Membership Cancellation Policy below).

Plug In Vegas does not offer credits or reimbursements of any kind for membership dues. This No Refunds Policy includes, but is not limited to: (1) the member failing to cancel their account prior to being charged their monthly membership dues, (2) the member failing to cancel their account prior to a temporary billing pause being lifted and monthly membership dues resuming, (3) the member not utilizing their membership - the extent to which the member used / did not use their account is the sole responsibility of the member.

Plug In Vegas | Membership Cancellation Policy:

By creating an account with Plug In Vegas, the account holder ("Member") acknowledges and agrees to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("Member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account.

Plug In Vegas does not cancel subscriptions on behalf of member requests, the member is solely responsible for logging into their user account and cancelling their membership. Plug In Vegas provides each and every member with an easy way to cancel their monthly subscription service at any time right from within their user account under the 'My Membership' tab. When a member successfully cancels their monthly subscription within their user account they will not receive any future charges past their current paid term.

The member takes full responsibility if they fail to cancel their monthly subscription.

The member takes full responsibility if they fail to cancel their monthly subscription prior to their account's auto-renewal term date.

The member takes full responsibility and acknowledges if they do not login to their user account and cancel their membership, then the member's account will remain active and the member will continue to be charged their monthly membership dues which are non-refundable.

Please note: If your monthly invoice is already in-process from your payment method, cancelling your membership account will not stop the already in-process transaction.

Plug In Vegas | Automatic Subscription Renewal Policy:

By creating an account with Plug In Vegas, the account holder ("Member") acknowledges and agrees to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("Member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account.

The Member understands this is a monthly subscription based service. A month is defined as 30 days. The monthly subscription fee will automatically renew every 30 day rolling period from the date of account registration or account upgrade.

Temporary Billing Pause on Active Subscriber Accounts - April 2020 through June 30th, 2021: There was a temporary billing pause applied to all active subscriber accounts which ended on June 30th, 2021. On May 31st, 2021, Plug In Vegas proactively informed all members with active accounts that the temporary billing pause on monthly subscriptions dues would end in 31 days, and that all billing would resume starting on July 1st, 2021. Plug In Vegas provided this notice on May 31st, 2021, to give adequate time to active account holders so they could login to their account and cancel their subscription in order to avoid being charged their membership dues starting July 1st, 2021. Per our Membership Cancellation Policy, the member takes sole responsibility for cancelling their monthly subscription within their user account, and the member is able to easily cancel their subscription at any time.

Plug In Vegas | Mobile Ticketing Policy:

By creating an account with Plug In Vegas, the account holder ("Member") acknowledges and agrees to our Membership Rules & Terms of Service Agreement, our No Refunds Policy, our Membership Cancellation Policy, our Automatic Subscription Renewal Policy, and our Mobile Ticketing Policy. By creating an account with Plug In Vegas, the account holder ("Member") authorizes Plug In Vegas to automatically-renew their subscription each month, and to automatically-renew their subscription following any temporary billing pauses, from the payment method associated with their membership account.

Members are required to set-up their user account with a valid, working mobile number. For events requiring mobile ticketing, no hard tickets can be picked up from the venue's box office, tickets for these events will only be sent via mobile means (text message or email). For venues requiring mobile ticketing, the Plug In Vegas member must have a smartphone with internet capabilities, otherwise they will be unable to attend these events - no hard tickets will be distributed for mobile ticketed events. Mobile tickets will be sent directly via text message or email by the venue's box office and/or the ticketing company. The Plug In Vegas member is responsible for making sure the mobile number and email address associated with their user account are both accurate and up-to-date. Plug In Vegas is not responsible for any text messages or email messages which are blocked or undeliverable due to settings or filters on the Plug In Vegas member's mobile device(s). The member understands standard text messaging and data rates may apply.

To gain access into any mobile ticketed event, the Plug In Vegas member MUST have their Nevada state-issued photo ID card in-hand and ready to be checked upon having their mobile tickets scanned. If the photo ID card presented at check-in does not match the name associated to the name on the mobile tickets (a.k.a. the name on the reservation), access into the event will be denied. Furthermore, the member who reserved the tickets will have their membership cancelled indefinitely, and the member will also be under review for potential legal liability. Plug In Vegas, it's brand, and/or its affiliates reserve the right to seek legal resolution and monetary restitution against any such person(s) not in line with this policy.